“U.R.P.s” (Uffici Relazioni Pubbliche = Public Relation Offices) were introduced in the Italian public administration in 1993.

It  was suggested by a double need of the Italian administration system:

on the one hand to institutionalize the emerging culture of the principle of administrative transparency,

on the other to supply an instrument for the relations between the citizen and the public administration.

They represent an instrument for the administration to pinpoint users’ needs (that might also be a stimulus for their internal improvement).

U.R.P.s grant social rights and reliable information to citizens.

They are an efficient and effective multifunctional point of reference, providing information both on municipal services and many external ones such as Local Health Service, Ministry of Labour, Job Centre, Police Headquarters and Stations, Public Revenue and Disability Office.

The  tourist competence of Albano Laziale U.R.P. has been extended,  as it supplies information  in English and French on the internet via e-mail.

It also deals with promoting tourism, welcoming tourists and giving them information about staying and sightseeing.